# How to chase a repair that's overdue

> Three ready-to-send email variants, Short, Warm and Firm, for chasing a repair or delivery that's running late. Free to copy, no account needed.

Canonical: https://beemy.co/templates/chase-a-repair/ · Last updated: 2026-09-02

Personal

Three tones for getting a real answer on something that's overdue.

When to use this

Something was supposed to be fixed or delivered by a certain date, and that date has come and gone with no update. The trap is calling repeatedly and getting a different answer each time, with nothing in writing to point back to.

Three variants

## Same situation, three different stances.

```
Hi [Company name],

Checking in on [item], reference [reference number]. It was due back on [date promised] and I haven't heard anything since. Could you give me a real update, and a new date if the original one's no longer accurate?

Thanks,
[Your name]
```

```
Hi [Company name],

Hope the delay is a sign you're just backed up rather than anything worse. [item], reference [reference number], was due on [date promised] and I haven't had an update since. No rush on an apology, just let me know honestly where things stand and roughly when I can expect it back.

Thanks,
[Your name]
```

```
Hi [Company name],

[item], reference [reference number], was promised back on [date promised], and that date has now passed without an update. I need a firm date this week, in writing, or I'll need to look at other options for getting this resolved.

[Your name]
```

Why this works

- Repeats the reference number every time, so a new person picking up the case has what they need immediately.

- Asks for a date in writing, which is worth more than a verbal promise on the phone.

- States a real consequence in the firm version, instead of an empty threat with nothing behind it.

Before you send

## What to change.

**[Company name]**

The company or technician handling the repair.

**[item]**

What's being fixed or delivered.

**[reference number]**

Your job, ticket or order reference.

**[date promised]**

The date you were originally told.

**[Your name]**

Sign with your own name.

Questions

## Fair questions, straight answers.

**What counts as 'other options' in the firm version?**

Whatever's genuinely true for you: a different provider, a refund request, or a formal complaint. Only name one you'd actually follow through on.

**Should I call instead of emailing?**

A call is fine for a quick check, but ask for the update in writing afterward. A phone promise with nothing to point back to is exactly what a repair like this tends to lose.

Where Beemy fits

A stalled repair is the kind of quiet task Beemy tracks on the personal side, flagging it before it's forgotten and drafting the next nudge for your approval. Live today on Gmail.

Related

### Life admin, named plainly

The noticing and chasing this kind of admin actually takes.

### A week of life admin in an hour

Batch a stalled repair in with the rest of the week's admin.

### How to chase an invoice that's overdue

The same escalation ladder, for money instead of a repair.

Last updated 2 September 2026