How to ask for a refund and actually get one

Hi [Company name],

I'd like a refund for [item], order [order number]. It arrived and did not match the listing. I'd rather return it for a refund than keep it. Let me know the next steps. Tell me if I should ship it back or if a photo is enough.

Thanks,
[Your name]

Hi [Company name],

I've had good experiences ordering from you. So I was surprised when [item], order [order number], arrived in the wrong condition. I'd like a refund this time, not a replacement. I'm happy to send a photo or return it. Use whatever makes this quickest to sort out.

Thanks for your help,
[Your name]

Hi [Company name],

Order [order number], for [item], arrived faulty. I'm requesting a full refund, not store credit or a replacement. Under consumer protection rules I'm entitled to this. Please process it without a lengthy back and forth. Confirm the refund and a timeline within five business days.

[Your name]