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How to chase a repair that's overdue

Three tones for getting a real answer on something that is overdue.

When to use this

A repair or delivery was due by a set date. The date passed with no update. Do not call again and again. Each call can give a different answer, and you have nothing in writing to point back to.

Three variants

Same situation, three different stances.

Short
Hi [Company name],

Checking in on [item], reference [reference number]. It was due back on [date promised] and I haven't heard anything since. Could you give me a real update? If the original date is no longer right, please give me a new one.

Thanks,
[Your name]
Warm
Hi [Company name],

I hope you're just backed up and nothing is worse. [item], reference [reference number], was due on [date promised], and I haven't had an update since. No apology needed. Just tell me honestly where things stand and roughly when I can expect it back.

Thanks,
[Your name]
Firm
Hi [Company name],

[item], reference [reference number], was promised back on [date promised]. That date has passed with no update. I need a firm date this week, in writing. Otherwise I will look at other options to get this resolved.

[Your name]

Why this works

  • It repeats the reference number every time, so a new person on the case has what they need.
  • It asks for a date in writing. That is worth more than a promise on the phone.
  • The firm version states a real consequence. It is not an empty threat.

Before you send

What to change.

[Company name]
The company or technician that handles the repair.
[item]
What is being fixed or delivered.
[reference number]
Your job, ticket or order reference.
[date promised]
The date you were first told.
[Your name]
Sign with your own name.

Questions

Fair questions, straight answers.

What counts as 'other options' in the firm version?

Name whatever is true for you: a different provider, a refund request or a formal complaint. Name only one you would follow through on.

Should I call instead of emailing?

A call is fine for a quick check. Then ask for the update in writing. A promise on the phone gives you nothing to point back to.

Where Beemy fits

A stalled repair is a quiet task. Beemy tracks it on the personal side, flags it before you forget it, and drafts the next nudge for your approval. Live today on Gmail.

Related

Life admin, named plainly

The noticing and chasing that this kind of admin takes.

Read more →

A week of life admin in an hour

Batch a stalled repair in with the rest of the week's admin.

Read more →

How to chase an invoice that's overdue

The same escalation ladder, for money and not a repair.

Read more →

Get your time back.

Beemy is in private beta. We send invites in rolling batches. We cannot promise a date. When your invite arrives, connect Gmail. Beemy sorts your inbox in that first session.

We use your email only to write to you.

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