What arrived
Do you support CSV export?
A customer asks the export question you have answered a dozen times this quarter. The wording is almost the same.
Replies & drafting
Draft the reply you've written a hundred times
A customer asks a question you have answered a dozen times this quarter. Typing the same answer again eats part of your afternoon. Beemy drafts the reply in your own voice, ready for a one-tap approval.
On this page
WorkReplies & drafting
GmailOutlookrolling out
When the question keeps repeating
The same question arrives from a different customer every few days. Each time it needs a rewrite, because you cannot reuse the last answer word for word.
The example
What it looks like when this runs.
Illustrative
Illustrative example, built with mock data.
In Gmail · work
Beemy's draft
Re: Do you support CSV export?
Your usual answer, in your own words: yes, CSV export is supported, and here is the quick path to it. This customer also asks about scheduling exports. Beemy adds that part fresh instead of leaving it out.
One tap sends it, or you edit it first.
How Beemy handles it
4 steps, approval-first the whole way.
- 01
Recognises the repeat question
Beemy sees that the question matches one you have answered before. It does not treat the message as new.
- 02
Drafts the reply in your voice
The answer sounds like you talking to this customer. It is not a template with the name swapped in.
- 03
Adjusts for what is different this time
Sometimes this customer has a wrinkle the usual answer misses. The draft covers it instead of ignoring it.
- 04
Waits for your one-tap approval
You approve, edit or reject the draft before anything sends. The pattern speeds up the draft. You still decide to send.
What you still decide
- Each draft waits for you until you promote that question type to send on its own.
- You can correct a drafted answer. Beemy learns from your edit for next time.
- A question with a real wrinkle gets a draft adjusted for it each time.
The honest scope
What it reads. What it can do. What it never does.
Reads
- The incoming question and your past replies to similar ones, to draft in your established voice
- Thread context, to catch a wrinkle that makes this case differ from the usual pattern
Can do
- Drafts the reply and holds it for your one-tap approval, until you promote the category yourself
Never
- Never sends a reply until you approve it, unless you promote that category yourself
- Never uses a reply pattern from one client to draft for a different one
- Never reuses an answer word for word when the question is not the same
The hard part: a template breaks on small changes
A copy-paste template fails when a question varies even slightly. Customers notice when a reply reads as if it was written for someone else. The draft must sound like you and fit this customer's question. That keeps a repeat answer from reading like one.
Questions
Fair questions, straight answers.
Does it copy-paste my last answer?
No, it drafts a fresh reply in your voice. It adjusts for anything that differs from the usual pattern.
What if I correct the draft?
Your correction teaches the pattern for next time, like any edited draft does.
Does this only work in Gmail?
Beemy drafts the same way on every mailbox it connects to. Today that means Gmail, and the rest roll out next.
Related
Get your time back.
Beemy is in private beta. We send invites in rolling batches. We cannot promise a date. When your invite arrives, connect Gmail. Beemy sorts your inbox in that first session.
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